Support Services

Unparalleled Commitment and High Standards

Our support activities are geared to meeting our client's needs with the greatest possible dedication. Our support is personalized and dedicated because we share the concerns and the commitment that drives hospitals and individuals into patient care in the first place. We earn our way every day with our clients and have developed a culture of listening and trying to provide appropriate solutions to each client's needs.

We make efforts to contact our clients regularly through our care call system as well as educational emails. Our support team is serious and dedicated to its primary goal of keeping our clients in good hands. Every suggestion and evaluation we receive from our clients is taken seriously and is reviewed by our support team. It is from this client resource that we have been able to stand tall in this arena for so many years.

Support Advantages

• Software Maintenance - Annual support and maintenance plans include all updates
• Experienced Staff - Technical support staff includes support specialists, network specialists and programmers with medical/clinical backgrounds
• Support Choices - Options include phone, fax, email, web-based and on-site
• Personalized Care - On going 'Care Call' program used to stay in touch
• New User Training -'Tutor' program to enable smooth transitions for new users
• Site Reviews - On-call services arranged during site reviews
• Training - CDM offers a variety of training options

Want to find out more? Contact us here.